Customer Support from Dell

I called in dell.com for some tech support today. I received a computer (bought refurbished) that had 3g memory listed twice. I didn’t know what the box had inside, but thought possibly there was 6g, so I looked inside when it came, and it was full (4 slots) of 3g total. So I called in just asking what is usually done in this situation. I was transferred ten times before getting help, lasting oh, about 45 min. You know the drill, each time “May I have your order number” “For verification purposes, what is your full name?”... I talked to Rachel, Indira, Hersh, Nihal, Pavin, Ranbhir, Sanjeev, Mara and finally Joaquin. But I retained my sanity through it all, and since the box will only work w/ 4g, they agreed to send another 2g and I’ll send 1g back, giving me a total of 4. Was it worth it? I don’t know. But I do appreciate those companies out there that have local support, hiring local people, instead of farming overseas—and think Dell should reconsider. Again.